Charles Dunstone

Founder of Carphone Warehouse

Managing Director and Founder of the phenomenally successful company, The Carphone Warehouse, Charles Dunstone is widely respected and admired as one of the UK's most dynamic entrepreneurs. A charismatic and engaging figure, and a dynamic speaker on topics such as leadership, motivation and customer service, he presides over the UK's leading independent communications specialist retailer; a company he has built up from scratch in less than ten years. In the Sunday Times Rich List 2006 he was listed in 64th place, with an estimated fortune of £830 million.

In 1989 at the age of twenty-five, Charles Dunstone opened his first Carphone Warehouse. By 2001, the Carphone Warehouse had become Europe’s largest independent retailer of mobile phones, with over 1,000 stores in 14 countries and a rapidly expanding Wireless Internet Services Division. Charles has won numerous awards for retaining and customer service. He is passionate about customer satisfaction and staying one step ahead of the ever-increasing competition. His speaking topics include: Personality Retaining and Customer and Staff Empowerment.

Charles has great insight into how the telecommunications market will progress into the twenty-first century and how customer service can make the difference in a competitive environment.