Chris Daffy

Customer Service guru

 The UK's leading speaker on Service Excellence and author of the best-selling book on customer service 'Once a Customer - Always a Customer', Chris has over 26 years management experience. Chris’s book was the foundation for a new venture by Britannia Building Society: mortgage shops called ‘Simply Mortgages’. By offering a combination of product, design and customer service based on Chris’s book, the shops have been highly successful. Chris has presented at many global service events. He puts his management experience to good use for the Prince's Youth Business Trust (PYBT).